.SC

PRIVACY POLICY

KOEK, (hereinafter also referred to as “Company”, “we”, “our” or “us”) operates https://koek.sc (“Website”) and provides travel and tour or related services to our clients (“Services”). Our Privacy Policy (“Policy”) governs your visit to our website and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We take your privacy very seriously. In this Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue the use of our Services immediately.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Policy, the terms used in this Policy have the same meanings as in our Terms and Conditions. Our Terms and Conditions govern all use of our Service and, together with the Policy, constitute your agreement with us.

If this Policy is modified in any way, it will be updated here. Regularly checking and reviewing this page ensures that you are updated on the information which may be collected, used (and under what circumstances), and if it may be shared with other parties (if at all). If we believe that the modifications are material, we will notify you of the changes by posting a notice on the Website, or emailing you at the email address provided to us by you, as we may deem appropriate. What constitutes a material change will be determined by us, at our sole and absolute discretion. In this Policy, “you”, “your” or “Users” refers to the users of the Platform.

Information Collected from You

The Personal Information You Disclose to Us

In Short: We collect information that you provide to us.

We may collect personal information that you voluntarily provide to us, express an interest in obtaining information about us or our products and Services, or otherwise when you contact us.

The personal information that we may collect depends on the context of your interactions with us and the Website, the choices you make, and the services and features you use. The personal information we collect may include the following:

Personal Information Provided by You: We collect names; email addresses; phone numbers; mailing addresses; and other similar information. We may also collect additional information related to travel and tours. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

In Short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Website.

When you access our website, we, our service providers, and our partners may automatically collect information about you, your computer or mobile device, and your activity on our website. This typically includes your computer or mobile device operating system type and version number, manufacturer and model, device identifier, browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city or geographic area, and information about your use of and actions on our website, such as pages or screens you accessed, navigation paths, and access times.

How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes, including:

To process reservations and confirm bookings. To personalise your experience by suggesting travel destinations. To communicate with you about your reservations. To improve our services through analysis. To comply with legal obligations. To prevent fraud and abuse. To generate aggregate statistics about our website usage.

Will Your Information Be Shared with Anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share the data that we hold based on the following legal bases:

Consent: Processing your data if you have given us specific consent for a specific purpose. Legitimate Interests: Processing your data when it is necessary to achieve our legitimate business interests. Performance of a Contract: Processing your personal information to fulfil the terms of our contract with you. Legal Obligations: Disclosing your information when required by law, such as in response to a court order. Vital Interests: Disclosing your information when necessary to prevent potential violations of our policies or suspected fraud.

How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law.

How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

Use of Cookies, Web Beacons, and Other Trackers

We use temporary and permanent cookies, tags, scripts, and other similar technologies to identify users of our services, enhance user experience, and understand website navigation and engagement. To know more about cookies, please refer to our Cookie Policy.

Your Privacy Rights

If we collect and process your personal data, you have the following rights, including the right to request information about our data processing and to have incorrect data rectified. You may also withdraw your consent, request the deletion of your personal data, or object to the processing under certain conditions.

Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track feature or setting to signal your preference not to have data about your online browsing activities monitored and collected. We do not currently respond to DNT browser signals.

Children’s Privacy

Our Services are also for the use of children below the age of 18 (“Child” or “Children”). We do not knowingly collect personally identifiable information from children under 13 without their parent’s consent. If we become aware of such data, we will take steps to remove it.

Payments

We partner with Cybersource, a trusted and PCI DSS-compliant merchant services provider, to handle all payment processing on our behalf. We do not directly store any payment details, ensuring that sensitive payment data is protected.

Analytics

We may use third-party Service Providers like Google Analytics to monitor and analyse the use of our Service. Google may use the collected data to contextualise and personalise ads.

Complaints

If you have a complaint about our handling of your personal data, please contact us using the contact information below. We will investigate and respond to your complaint appropriately.

Modifications to the Policy

We may update this Privacy Policy from time to time. Your continued use of our website following notice of such changes indicates your acknowledgement of the updates.

You may direct questions concerning this Privacy Policy by email to info@koek.sc by adding the word ‘Privacy’ in the subject line.